FOR OUR CANADIAN AND INTERNATIONAL CUSTOMERS:
Broker and international shipping fees have led most of our Canadian and International customers to request Parcel Post over UPS. The trade-off here is a longer delivery time and no means of tracking packages.
Within 15 days from receipt of package:
Customer must request a call tag within this time period for the return freight to be paid. Siegel of California, will provide a call tag on the condition that the merchandise received does not meet the comments/description of the merchandise shipped.
Example #1: Order is for leathr with comment that leather is to be used for chaps. Leather received does not have sufficient clear cutting area to cut chaps. Call tag will be supplied as long as request made within 15 days of receipt of merchandise
Example #2: Order is for leather with comment that leather is being used for garments. Leather received is not suitable for garments because of temper, or other obvious reason. Call tag will be supplied as long as request made within 15 days of receipt of merchandise
Example #3: Order is for leather in a medium brown shade, customer has not supplied swatch to match, substance is correct, temper, type of leather and cutting yield of leather meets specs on comments. Customer does not like shade of medium brown. Call tag WILL NOT be supplied. Customer is responsible for return freight.
Within 15-30 days from receipt of package:
Customer pays for return freight, but a full refund will be given.
Over 30 days from receipt of package:
We reserve the right to accept, or not accept, the return. Customer is responsible for return freight plus a 10% restocking fee.
Below or minimum order size ($75)
If your return causes your order to drop below our minimum order size we will subtract the minimum order fee ($14.95) from your balance. For example, if you order $85 and return $35 of the order, we will subtract $14.95 from your balance. You may order additional items to increase the new balance and avoid the minimum order charges. If you return an ENTIRE shipment within the 15-day period, we will not charge you any fees.
Over 60 days from receipt of package:
No returns will be accepted.
Thank you for your understanding and compliance. Please call with any questions.